This Policy applies to every subscription, usage and service charge for OnwardCRM. It forms part of the Terms & Conditions.
Check the number of seats, the subscription period and likely usage before you buy or renew.
What this covers
The no-refund rule applies without exception to:
- monthly CRM charges for each seat;
- AI voice-call charges for each minute used;
- charges for other AI automation based on tokens used;
- the unused part of a monthly billing period; and
- taxes and payment-processing charges, where applicable.
Cancellations and seat changes
An Organisation may cancel renewal in the manner stated in its subscription arrangement. The cancellation takes effect at the end of the current paid period. We do not refund or credit the unused days in that period.
A seat removed or a feature disabled during a billing period does not reduce a charge already raised. The Organisation must pay all usage charges incurred before the change or cancellation takes effect.
Metered AI usage
Platform and provider records measure AI-call minutes and tokens used. Every usage charge is final once the measured usage occurs, regardless of the outcome produced.
Contact
For a billing question, provide the Organisation name, invoice date and invoice number. Do not send a password, full card number or CVV by email.